Terms and Conditions of Business

1.1 In these Terms and Conditions, the following definitions apply:

“Agreement”

means these Terms and Conditions, together with any Schedule, Supplier Addendum, or Workshop Addendum issued by Auto-Go from time to time.

“Auto-Go”

means Auto-Go (Pty) Ltd, a private company duly incorporated in the Republic of South Africa, trading as Auto-Go via the website auto-go.co.za.

“Broker Model”

means the model pursuant to which Auto-Go purchases Automotive Parts from Suppliers at trade price and on-sells those Parts to Workshops at a margin, acting as principal in each transaction.

“CPA”

means the Consumer Protection Act 68 of 2008 and all regulations promulgated thereunder.

“Automotive Part / Part”

means any vehicle component, consumable, or accessory listed on the Platform.

“Manufacturer”

means the original equipment manufacturer or aftermarket manufacturer of a Part.

“Manufacturer Warranty”

means the warranty issued by the Manufacturer in respect of a Part, the terms of which are set by the Manufacturer and not by Auto-Go.

“Platform”

means the Auto-Go web-based and mobile application accessible at auto-go.co.za and any associated APIs.

“Supplier”

means an independent automotive parts distributor or wholesaler that has been onboarded to supply Parts to Auto-Go.

“Workshop”

means a registered independent motor vehicle repair workshop that has been approved to purchase Parts through the Platform.

“Order”

means a confirmed request by a Workshop to purchase Parts via the Platform.

“Confirmation Window”

means the 15-minute period following placement of an Order during which the assigned Supplier must confirm stock availability.

“POPIA”

means the Protection of Personal Information Act 4 of 2013.

“ECTA”

means the Electronic Communications and Transactions Act 25 of 2002.

“Picup”

means Picup Africa (Pty) Ltd, Auto-Go’s logistics partner for same-day delivery.

“Rand / R”

means South African Rand.

1.2 Headings are for convenience only and do not affect interpretation. The singular includes the plural and vice versa. A reference to a natural person includes a juristic person.

1.3 Where any provision of this Agreement conflicts with the CPA, POPIA, or ECTA, those statutory provisions shall prevail to the extent of the conflict.

2.1 These Terms are accepted electronically. By registering an account on the Platform (whether as a Supplier or a Workshop), completing the onboarding process, clicking "I Agree", or placing or fulfilling an Order, you are deemed to have read, understood, and agreed to be bound by this Agreement in its entirety.

2.2 No handwritten or wet-ink signature is required. In terms of section 22 of ECTA, electronic acceptance of these Terms constitutes a valid and binding contract with the same legal force as a signed agreement.

2.3 If you are accepting on behalf of a company or other juristic person, you warrant that you have the authority to bind that entity to this Agreement.

2.4 Auto-Go reserves the right to amend these Terms at any time. Amendments will be published on the Platform with at least 14 days’ notice. Continued use of the Platform following the notice period constitutes acceptance of the amended terms. If you do not accept an amendment, your only remedy is to cease using the Platform and close your account.

2.5 The current version of these Terms is always accessible at auto-go.co.za. The effective date and version number are shown at the top of this document.

3.1 Auto-Go operates a B2B automotive parts procurement platform in the Gauteng region, facilitating the sourcing and delivery of Automotive Parts to independent workshops.

3.2 Auto-Go operates under a Broker Model and acts as principal in all transactions. Auto-Go is not an agent, marketplace, or mere intermediary — it buys Parts from Suppliers and sells them to Workshops.

3.3 The Platform is available to approved business entities only. Auto-Go reserves the right to restrict, suspend, or terminate access at its discretion, subject to the notice provisions in clause 23.

3.4 Auto-Go shall use commercially reasonable efforts to maintain Platform availability but does not warrant uninterrupted or error-free operation. Scheduled maintenance will be communicated in advance where practicable.

4.1 All users must register an account. Registration requires provision of accurate business information including company registration number, VAT number (where applicable), and contact details.

4.2 Each party is responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.

4.3 Any suspected unauthorised access must be reported to Auto-Go immediately at support@auto-go.co.za.

4.4 Auto-Go reserves the right to verify information and to request additional documentation. Provision of false or misleading information is grounds for immediate account suspension or termination.

5.1 All prices displayed on the Platform are inclusive of VAT unless expressly stated otherwise.

5.2 Auto-Go’s revenue is derived from the difference between the trade price charged by Suppliers and the price charged to Workshops (the Broker Margin). The Broker Margin is not separately disclosed to Workshops or Suppliers, except as required by law.

5.3 Auto-Go reserves the right to adjust its pricing at any time. Workshop-facing prices are confirmed at the time of Order placement.

5.4 Invoices will be issued electronically in accordance with ECTA and will comply with the requirements of the Value Added Tax Act 89 of 1991.

6.1 All intellectual property in the Platform, including software, trademarks, trade names, logos, and content, vests exclusively in Auto-Go or its licensors.

6.2 No party acquires any right, title, or interest in Auto-Go’s intellectual property by virtue of this Agreement.

6.3 Each party grants Auto-Go a non-exclusive, royalty-free licence to use their business name, logo, and product data solely for purposes of operating the Platform.

7.1 Suppliers must complete Auto-Go’s onboarding process, which includes submission of trade references, company registration documentation, and acceptance of any applicable Supplier Addendum.

7.2 Each Supplier warrants that:

• it is a duly registered business entity in good standing;
• it holds all licences and permits required to trade in automotive parts in the Republic of South Africa;
• all Parts supplied are genuine, fit for purpose, and carry the applicable Manufacturer Warranty;
• it has the authority to sell the Parts listed and that such Parts are free of any encumbrance or third-party claim.

7.3 Suppliers are responsible for accurately maintaining their product listings, stock levels, and pricing data on the Platform or via API integration.

7.4 Suppliers must designate a primary contact person for Order communications and stock confirmation.

8.1 Suppliers must provide accurate trade pricing for all listed Parts, exclusive of VAT, clearly denominated in Rand, and updated promptly whenever it changes.

8.2 Suppliers acknowledge that Auto-Go will apply a Broker Margin to the trade price before presenting it to Workshops. The final Workshop price is at Auto-Go’s sole discretion.

8.3 Suppliers warrant that stock levels reflected on the Platform are accurate. Where a Supplier confirms an Order but subsequently cannot fulfil it, the Supplier must notify Auto-Go immediately and bears responsibility for any direct costs incurred by Auto-Go as a result of the failure.

8.4 Auto-Go reserves the right to de-list any Part at any time, including where stock accuracy falls below acceptable thresholds.

9.1 Upon receipt of a Workshop Order, Auto-Go will route the Order to the geolocation-ranked Supplier with the lowest total cost (part price plus applicable delivery cost, calculated using the Haversine formula).

9.2 The assigned Supplier must confirm or decline stock availability within the Confirmation Window of 15 minutes. Failure to respond within the Confirmation Window will be treated as a decline.

9.3 Where a Supplier declines or fails to respond, Auto-Go may re-route the Order to an alternative Supplier at its discretion.

9.4 Where an Order can only be partially fulfilled, the Supplier must notify Auto-Go stating which items are unavailable. Auto-Go will obtain the Workshop’s approval before processing a partial fulfilment.

9.5 Suppliers must ensure Parts are available for collection by Picup (or an approved alternative courier) at the specified time following Order confirmation. Risk in Parts passes from the Supplier to Auto-Go upon collection by the courier.

10.1 All Parts supplied must carry the full applicable Manufacturer Warranty. Suppliers must provide Auto-Go with written details of the Manufacturer Warranty applicable to each Part SKU on request.

10.2 Auto-Go does not manufacture any Part and does not issue any warranty of its own. All warranties in respect of Parts are Manufacturer Warranties. Where a Workshop lodges a warranty claim, Auto-Go will accept that claim and channel it through to the originating Supplier, who is obligated to facilitate the Manufacturer Warranty process.

10.3 Suppliers may not disclaim Manufacturer Warranties that have been represented to Auto-Go as applicable to a Part. Any attempt to do so constitutes a material breach of this Agreement.

10.4 Where a Part is found to be defective on delivery (dead-on-arrival), the Supplier must arrange collection and replacement at no additional cost within 48 hours of notification by Auto-Go.

10.5 Where a Part causes damage to a vehicle or other property, responsibility for that damage lies with the Manufacturer of the Part and not with Auto-Go, subject only to those liabilities that cannot lawfully be excluded under the CPA or other applicable law. The Supplier must cooperate with Auto-Go to facilitate any claim against the Manufacturer.

11.1 Auto-Go will invoice Suppliers on a net-settlement basis. The Supplier will receive the agreed trade price less any applicable set-offs.

11.2 Payment to Suppliers will be made within 30 calendar days of the end of the month in which delivery to the Workshop is confirmed, unless the parties have agreed otherwise in writing in a Supplier Addendum.

11.3 Auto-Go reserves the right to withhold payment in respect of Orders subject to active warranty claims, disputes, or delivery failures pending resolution.

12.1 Workshops may place Orders via the Platform at any time during operating hours. Auto-Go currently operates same-day fulfilment within the Gauteng region during business hours.

12.2 When placing an Order, the Workshop must specify the correct vehicle application (year, make, model, engine variant) and the part required. Auto-Go and its Suppliers rely on this information. The Workshop bears full responsibility for consequences arising from incorrect vehicle details.

12.3 A Workshop’s cart is locked to a single Supplier per Order. Orders across multiple Suppliers require separate transactions.

12.4 An Order is not binding on Auto-Go until the Workshop receives written Order Confirmation from Auto-Go.

12.5 Auto-Go does not guarantee that any particular Part will be available or that an Order will be fulfilled within any specific timeframe.

13.1 Upon receipt of an Order, Auto-Go will route the Order to the best-matched Supplier in accordance with clause 9.

13.2 The Workshop will receive an Order Confirmation once the Supplier has confirmed stock availability, typically within the Confirmation Window.

13.3 If stock is unavailable from the ranked Supplier, Auto-Go will either re-route to an alternative Supplier or notify the Workshop that the Order cannot be fulfilled.

13.4 Where partial fulfilment is proposed, Auto-Go will contact the Workshop for approval before proceeding. The Workshop may accept the partial fulfilment, request that fulfilment be held pending full availability, or cancel without penalty.

14.1 Auto-Go offers two fulfilment options:

• Delivery: Auto-Go will arrange courier delivery via Picup (or an alternative nominated courier) to the Workshop’s registered address. The applicable delivery fee is displayed at checkout and confirmed in the Order Confirmation.
• Collection: The Workshop may collect the Part directly from the Supplier’s premises, free of charge. The collection address and readiness time will be specified in the Order Confirmation.

14.2 Delivery times are estimates only. Auto-Go will use commercially reasonable efforts to meet estimated delivery windows but does not guarantee delivery within any specific time.

14.3 Risk in Parts passes to the Workshop upon delivery to the Workshop’s registered address or upon collection by the Workshop or its authorised representative.

14.4 The Workshop must inspect Parts upon delivery and must report any visible damage or short delivery to Auto-Go within 2 hours of receipt.

14.5 Auto-Go shall not be liable for delivery delays caused by third-party couriers, traffic, road conditions, or events outside Auto-Go’s reasonable control.

15.1 Unless the Workshop holds an approved Credit Account (see clause 16), payment is due in full at the time of Order via the payment method supported by the Platform.

15.2 Auto-Go accepts payment via EFT, card payment, and such other payment methods as may be made available on the Platform from time to time.

15.3 All prices are inclusive of VAT. A tax invoice will be issued upon Order Confirmation.

15.4 Auto-Go reserves the right to withhold fulfilment pending clearance of payment where payment is made by EFT.

16.1 Workshops may apply for a 30-day credit account subject to Auto-Go’s credit vetting process, which may include review of financial statements, trade references, and a credit bureau enquiry.

16.2 Credit accounts are subject to a credit limit set by Auto-Go at its sole discretion and may be revised at any time.

16.3 Credit account invoices are payable within 30 days of invoice date. Late payment will attract interest at the maximum rate permissible under the National Credit Act 34 of 2005, or such lower rate as Auto-Go may determine.

16.4 Auto-Go reserves the right to suspend a credit account and revert to cash-on-order terms at any time, including where a Workshop has exceeded its credit limit, has outstanding overdue invoices, or is subject to business rescue or liquidation proceedings.

17.1 An Order may be cancelled by the Workshop without penalty prior to Supplier confirmation (i.e., before expiry of the Confirmation Window).

17.2 Once an Order has been confirmed:

• If cancellation occurs before the Part is dispatched, Auto-Go may cancel at its discretion, subject to any restocking charges imposed by the Supplier.
• If the Part has already been dispatched, the Workshop may not cancel unless the Part is defective or incorrect.

17.3 Incorrect Parts that were correctly described on the Platform are not eligible for return unless the Workshop can demonstrate that the Order was placed with correct vehicle details and the Part supplied does not match the listing.

17.4 Returns must be initiated within 7 days of delivery. Parts returned must be in original, unopened packaging unless the defect is only apparent upon fitment.

18.1 Valid warranty claims and returns are accepted by Auto-Go and channelled through to the originating Supplier for processing under the applicable Manufacturer Warranty, in accordance with Auto-Go’s returns process and applicable law.

18.2 To lodge a warranty claim, the Workshop must:

• Contact Auto-Go at support@auto-go.co.za within the applicable warranty period;
• Provide the Order number, Part details, vehicle details, and a description of the defect or failure;
• Where required, make the Part available for inspection by the Supplier or Manufacturer.

18.3 Auto-Go will assess the claim and engage the Supplier to facilitate the warranty process. The Supplier is responsible for processing the claim with the Manufacturer and arranging replacement or repair in accordance with the Manufacturer Warranty terms.

18.4 Warranty claims will not be accepted where:

• the defect arises from incorrect fitment, misuse, or modification by the Workshop or its customer;
• the Part has been used outside its specified vehicle application;
• the Manufacturer Warranty has expired;
• damage was pre-existing and reported more than 2 hours after delivery without reasonable excuse.

18.5 Vehicle Damage: Where a Workshop alleges that a Part has caused damage to a vehicle, such claim lies against the Manufacturer of the Part. Auto-Go is not the Manufacturer and does not accept liability for vehicle damage caused by Parts, save to the extent that it cannot lawfully exclude such liability under the CPA or other applicable law. Auto-Go will, at the Workshop’s written request, provide reasonable assistance in identifying the Manufacturer and the applicable warranty channel.

19.1 Scope. This clause sets out the entire financial liability of Auto-Go (including its employees, agents, subcontractors, and logistics partners) in respect of any claim arising under or in connection with this Agreement.

19.2 Nothing in this Agreement excludes or limits Auto-Go’s liability for:

• death or personal injury caused by Auto-Go’s gross negligence;
• fraud or fraudulent misrepresentation by Auto-Go;
• any liability that cannot lawfully be excluded under the CPA or any other applicable South African law.

19.3 Subject to clause 19.2, and to the fullest extent permitted by applicable law, Auto-Go shall not be liable (whether in contract, delict, or otherwise) for:

• any loss of profit, revenue, business, goodwill, or anticipated savings;
• any indirect, special, or consequential loss or damage;
• vehicle damage or any other loss caused by a defective Part — such liability, if any, vests in the Manufacturer of the Part and not in Auto-Go;
• any loss arising from the acts or omissions of third-party logistics providers, including Picup Africa;
• any loss arising from a Workshop’s provision of incorrect vehicle application details;
• any loss arising from inaccurate stock data provided by a Supplier.

19.4 Auto-Go’s total aggregate liability to any party in respect of all claims arising in any 12-month period shall not exceed the total amount paid or payable by that party to Auto-Go in the same 12-month period.

19.5 Warranty liability flows as follows: Auto-Go accepts warranty claims from Workshops and channels them to the originating Supplier, who bears the obligation to honour the Manufacturer Warranty. Auto-Go’s role is that of facilitator; it does not manufacture Parts and does not issue any independent warranty.

19.6 Nothing in this clause is intended to circumvent any rights that cannot be excluded under the CPA.

20.1 Each party agrees to indemnify and hold harmless the other party from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or resulting from:

• that party’s breach of this Agreement;
• that party’s gross negligence or wilful misconduct;
• that party’s infringement of any third-party intellectual property rights;
• that party’s breach of applicable law, including POPIA, the CPA, and ECTA.

20.2 A Supplier further indemnifies Auto-Go against any claim arising from a defective Part supplied by that Supplier, including any vehicle damage claim, to the extent that such claim exceeds Auto-Go’s liability cap under clause 19.4 and arises directly from the Supplier’s or its Manufacturer’s product.

21.1 Each party undertakes to process personal information in compliance with POPIA and any applicable data protection legislation.

21.2 Auto-Go collects and processes personal information of Workshops, Suppliers, and their employees for purposes of operating the Platform, fulfilling Orders, credit assessment, fraud prevention, compliance with legal obligations, and communicating with parties regarding their accounts and Orders.

21.3 Auto-Go will not sell or otherwise commercialise personal information. Auto-Go may share personal information with Suppliers (for Order fulfilment), Picup Africa and other logistics partners (for delivery), payment processors, and regulatory authorities where required by law.

21.4 Data subjects may exercise their POPIA rights (including access, correction, and deletion) by contacting Auto-Go’s Information Officer at support@auto-go.co.za. Auto-Go will respond within 30 days of a valid request.

21.5 Auto-Go’s Privacy Policy (published on the Platform) forms part of this Agreement and is incorporated herein by reference.

22.1 Neither party shall be in breach of this Agreement, nor liable for any failure or delay in performance, where such failure or delay results from circumstances beyond that party’s reasonable control, including acts of God, pandemic, civil unrest, load shedding, fuel shortage, failure of telecommunications infrastructure, or acts of government.

22.2 The affected party must notify the other party in writing as soon as reasonably practicable of the force majeure event and its expected duration.

22.3 If a force majeure event continues for more than 30 consecutive days, either party may terminate the affected portion of the Agreement on 7 days’ written notice, without liability, save for amounts already due and payable.

22.4 Load shedding and power outages are recognised as force majeure events in the South African context. Auto-Go will use reasonable endeavours to maintain Platform availability during load shedding via backup infrastructure.

23.1 All formal notices required or permitted under this Agreement must be in writing and may be given by:

• Email to support@auto-go.co.za (Auto-Go) or the email address on the party’s registered account; or
• Prepaid registered post or hand delivery to the party’s registered business address.

23.2 Notices sent by email are deemed received on the date of transmission unless the sender receives an automated delivery failure notice.

23.3 Notices sent by registered post are deemed received 5 business days after posting.

23.4 Each party must maintain a current and valid email address on the Platform. Auto-Go is not responsible for notices not received due to an outdated email address.

24.1 Governing Law and Jurisdiction. This Agreement is governed by and construed in accordance with the laws of the Republic of South Africa. The parties submit to the non-exclusive jurisdiction of the High Court of South Africa, Gauteng Division (Pretoria), without prejudice to the right of either party to seek urgent relief in any competent court.

24.2 Dispute Resolution. Prior to instituting legal proceedings (other than urgent relief), the parties must attempt to resolve any dispute through good-faith negotiation. If negotiation fails within 15 business days, either party may refer the dispute to mediation under the auspices of the Association of Arbitrators (Southern Africa).

24.3 Entire Agreement. This Agreement constitutes the entire agreement between the parties relating to its subject matter and supersedes all prior representations, discussions, and agreements. No variation is binding unless published on the Platform by Auto-Go in accordance with clause 2.4, or agreed in writing between the parties.

24.4 Severability. If any provision is held invalid, illegal, or unenforceable, that provision shall be severed and the remainder of the Agreement shall continue in full force.

24.5 Waiver. No failure or delay by a party to exercise any right or remedy constitutes a waiver of that right or remedy.

24.6 Assignment. Neither party may assign its rights or obligations under this Agreement without the prior written consent of the other party, except that Auto-Go may assign to a wholly owned subsidiary or to a successor entity in connection with a merger, acquisition, or change of control.

24.7 Electronic Formation. This Agreement is formed electronically in accordance with ECTA. No wet-ink signature is required. The electronic record of acceptance (including IP address, timestamp, and account details) constitutes conclusive evidence of agreement to these Terms.

24.8 Language. This Agreement is in English. In the event of any translation, the English version shall prevail.